If your question is not answered here and you would like to suggest it then please contact us by filling the “Contact Us” form using the “Contact” link available in the footer of our site. Let us know your problem and we will try to fix it as soon as possible!
Yes, under “My Store Account” section of your Store navigation click on “My Orders”. Here you can view the order number, date raised, total of the order, the status, etc. On clicking "view order” you can see a full summary of the specific order selected and you can also print your order from this screen. You can also reorder any order by clicking on “reorder” link or make payment for any order by clicking on “make payment” link.
Your orders or parts of an order can be cancelled by our system for various reasons. Some reasons are:
- Item(s) not available;
- Difficulty in processing payment information;
- Cannot deliver to address provided; or
- Duplicate order was placed
If your order is cancelled, please contact our customer services team with your order number by filling the “Contact Us” form using the “Contact” link available in the footer of our site.
We accept payment using Paypal, 2Checkout. We also accept payment through Cheques.
The Cart is editable. In your cart, you can click on the remove icon to remove a product, or change the quantity and click on “Update Shopping Cart” button.
You can also remove any product from your cart by clicking on the “Remove” icon in the cart dropdown of header.
To see what is currently in your Cart simply click on “My Cart” available in the Store navigation and your cart contents will be shown.
You can also see products added in your cart in the cart dropdown of header.
Please check your order as soon as you receive it. All the items in the box should match the items listed on the despatch note. If there is an item missing, please contact us by filling the “Contact Us” form using the “Contact” link available in the footer of our site. Please quote your order number.
We always try to ensure that your goods are delivered on time however, sometimes it is delayed by factors beyond our control.
If you require any assistance please contact us by filling the “Contact Us” form using the “Contact” link available in the footer of our site.
Placing an order on our website is easy. Once you have found the item, click “Add to Cart” – and your item will then be added to your “Cart”. You can find “My Cart” in the Store navigation, and “Checkout” link in the top-most header navigation menu. Once you have finished shopping, just click on “Proceed to Checkout” in cart to checkout.